Responding to Managing Director of Viagogo, Cris Miller's claims that Viagogo will comply with current legislation 'as soon as possible', Sharon Hodgson MP said:
"Viagogo should have complied with UK legislation, the Consumer Rights Act, when it was enacted four years ago. Instead, they have ripped off thousands of genuine fans over the years and taken little responsibility for their actions.
"While Viagogo’s competitors agreed undertakings to follow the law in April 2018, Viagogo resisted change and were eventually served with a court order in November 2018. They were duty bound to comply fully with this order by Mid-January, almost five months ago. This begs the question what 'as soon as possible' means to Cris Miller of Viagogo?
“Four years ago, the Consumer Rights Act was enacted in order to protect consumers. Viagogo have therefore had four years to comply with the law. Why did Viagogo not comply immediately, when other secondary ticket sites did?
"Viagogo is not a new businesses, as Miller states, but is in fact thirteen years old. Regardless, that should not grant a business that lies to and manipulates consumers into spending huge amounts of money for tickets, that may not be valid or may not even exist, immunity from the law.
"I don’t agree that Viagogo are being asked to do 'more than their competitors' and if they feel they are perhaps it’s because they are the worst site in the secondary ticket industry and refused to comply with the CMA's original enforcement action.
"The Minister and the Chair of the Digital, Culture, Media and Sport Select Committee have warned consumers: do not buy from Viagogo. As Chair of the APPG on Ticket Abuse, I echo this warning and will not stop until all resale sites are compliant with UK legislation."
Notes to editor
- The relevant article can be found here
- Sharon is the Chair of the All-Party Parliamentary Group on Ticket Abuse.